I think you folks should know where I landed. Similar problems with the 9102R Streambar. For years the problem has come and gone. Around November it started up again. Today I tried a factory reset, and now the dialog audio is almost non-existent, but what little I can hear has a distinct echo. I tried contacting support and was told this:
"We appreciate your patience. Based on our check, it appears that there is already a physical fault with this equipment. And we can decide between two options: either we escalate this problem or we get a new device."
Escalation means I gave them the serial number, software version and build, and an issue ID. I was also essentially told that the issue can't be fixed and I should get a new soundbar. As things stand right now, I don't think I ever want another Roku device. There's multiple threads here of people having issues. Frequently someone who sounds helpful reaches out and talks about emailing the complainants privately, but most of the time we just hear that no one ever gets back to them with a solution. Super disappointing. The interface for Roku systems is excellent, but at least with the soundbar, seems like the product is quite lacking. I think my greatest frustration is that this seems like a software issue, due to the way it comes and goes (though the buzzing has been around for a long time now). But I don't see a way to rollback. Good luck folks.
