Discussions

[RokuDanny-R]

@Lothar

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[CGCmenagerie]

My streambar has been cutting in and out for over a year and a half. I’ve changed all the cables, done all of the troubleshooting I can think of. How do I fix this?

[RokuMary-F]

Hi @CGCmenagerie,

Welcome to the Roku Community!

We understand that you are having an audio issue with Roku Streambar.

For us to isolate your audio issue, it would be very helpful if you could answer the following questions:

• Does the issue only occur on a specific channel or across other channels installed on your device?
• In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting to Stereo, etc.?
• During playback of any content, press the * key on your remote. A menu will open on the lefthand side of the screen. Do you have any 'Volume mode' enabled here? If so, try turning this off. Does this resolve the issue?

Moreover, if the issue only happens on one channel, removing the channel and then adding it back in may help.

You can visit this Support article for detailed instructions on how to do it: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.

 

Best regards,
Mary

[pinojenn]

I am having the same problem. My sound is really fuzzy and it almost sounds like the speaker is blown. I know this can't be the case I just bought it. 

[RokuMary-F]

Hi @pinojenn,

Welcome to the Roku Community!

Thanks for reaching us regarding your Roku Streambar issue.

We'd like to gather more information about the issue you're running into, can you please provide us with more detailed information about the issue you are experiencing? Can you please check the information that I just previously posted? In addition, please provide us with the serial number of your Roku device.

With more information, we will be able to assist you further.


Best regards,
Mary