yes I factory reset the old TV before even plugging in the new one. no I cannot install spotify. I've been trying for 2 days now. it does the same exact thing over and over
Okay, this is where things aren't clear. Other statements indicated to me -- and I could be reading them wrong -- that you were removing and reinstalling the app on the TV. But now this says you cannot install Spotify. Which means if you can't install it, you can't remove it. So, that's my confusion. Is the Spotify app on this Roku TV but just doesn't work? Or is the Spotify app not even installing at all? And you've scrolled all the way up and down your app listing to confirm it's not at the end of the listing?
Roku Community Streaming Expert
Note: I am not a Roku employee.
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