restarting didn't work either
That statement only lists one of the steps. There are three steps. Nowhere in what you've written indicates you did all three steps in the correct order. You've listed the steps, but nowhere do you put them in order in what you're reporting as your actions.
I am not going to assume you did all the steps in the correct order, actually listing the steps and the order, unless you explicitly say you did.
I'm not trying to be a jackass or anything, but I am wanting to ensure what you did before we go to further steps.
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