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eeschultz
Level 8

Sony DVD Won't Work with Roku TV

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I have two RCA Roku TVs. I tried connecting a new-out-of-the-box Sony DVPSR210p DVD player to each of them, using both the HDMI and the Aux cords. I tried each HDMI port and made sure I was using the correct connection in Settings. I've made sure the DVD player was turned on.

No matter what I try, I get the "No signal" response. Are these items just incompatible? Is there something else I can try?

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eeschultz
Level 8

Re: Sony DVD Won't Work with Roku TV

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Tivoburkee, I love you!! I've been researching and asking questions for literally months, and no one except you was able to tell me that I needed a player w/HDMI output. I bought one for $45 on Amazon, plugged it in, and bam, I'm watching a DVD. If I had listened to the manufacturer, I would destroyed and recycled a perfectly working TV for no reason.

Anyone reading this, if you find that you need a new DVD player that's compatible with your smart TV, try this one: https://www.amazon.com/gp/product/B07RYV4JB8/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

Seriously, Tivoburkee, you rule. Thank you.

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eeschultz
Level 8

Re: Sony DVD Won't Work with Roku TV

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Still looking for a solution. I tried a soft reset but am getting the same message. When I tried RCA tech support, their response was based on a non-Roku TV and didn't make sense.

Please help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sony DVD Won't Work with Roku TV

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@eeschultz 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can contact RCA here: https://www.rca.com/us_en/television-4-us-en/customer-support-396-us-en or at 1-800-968-9853.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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eeschultz
Level 8

Re: Sony DVD Won't Work with Roku TV

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I'm beyond frustrated. I went to the manufacturer and explain the issue and that it happens with two Roku TVs. They had me fill out all this information, take a bunch of pictures, email them, and wait.

Finally they come back and tell me that they'll process it as a claim, but they won't tell me whether they're replacing the TV or refunding the price until I destroy the unit and email them pictures/video of the destroyed TV.

I don't want another of this exact same model; if I were to replace it, I'd buy one with the DVD player built in. The only option I can think of is to buy a different DVD player and see if that behaves any differently, but that's more $$ out the door with no reason to think that will work. Neither my DVD player nor my laptop registers as on/detectable to either RCA Roku TV, and all I can get are these vague promises that don't go into effect until after I literally chop off the wire, peel off the stickers, and smash the front and back with a hammer. Oh, and I have to pay for having the unit recycled myself.

It shouldn't be this hard to get a DVD player to work with a TV. 

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Tivoburkee
Community Streaming Expert

Re: Sony DVD Won't Work with Roku TV

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According to this the sony dvd doesn't have a hdmi output:

https://www.amazon.com/Sony-DVPSR210P-DVD-Player/dp/B007F9XHBI/ref=sr_1_2?dchild=1&keywords=DVPSR210...

 

If you're using the RCA cables, only the Yellow for video, red & white for audio, not the Red, Green, and Blue component outputs are used. 

 

So before you replace the tv, get a dvd player with hdmi output. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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eeschultz
Level 8

Re: Sony DVD Won't Work with Roku TV

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Tivoburkee, I love you!! I've been researching and asking questions for literally months, and no one except you was able to tell me that I needed a player w/HDMI output. I bought one for $45 on Amazon, plugged it in, and bam, I'm watching a DVD. If I had listened to the manufacturer, I would destroyed and recycled a perfectly working TV for no reason.

Anyone reading this, if you find that you need a new DVD player that's compatible with your smart TV, try this one: https://www.amazon.com/gp/product/B07RYV4JB8/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

Seriously, Tivoburkee, you rule. Thank you.

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edsajdak
Level 7

Re: Sony DVD Won't Work with Roku TV

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so you're saying a DVD without HDMI will not work? Mine only has 3 RCA plugs.

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Tivoburkee
Community Streaming Expert

Re: Sony DVD Won't Work with Roku TV

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No, just that testing the hdmi inputs for a signal arriving via rca cable isn't going to work. I never got back to this thread, I was just pointing out the sony didn't have hdmi output. Yes, I would have had the OP check the AV input for the dvd signal. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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eeschultz
Level 8

Re: Sony DVD Won't Work with Roku TV

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I tried both HDMI and AV on my dvd player, and neither worked. I wasn't able to figure out why. If you already have a non-HDMI dvd player, I'd recommend giving it a try, but if it doesn't work and you don't mind replacing it, the HDMI-enabled player hopefully will do the trick.