Welcome to the Roku Community, @Mdbran!
Thanks for letting us know about this issue with the Roku TV since it will not stay connected to your Wi-Fi. We're happy to assist you further.
Error codes 009, 14, 14.10, 14.11, 14.30, 14.50, 14.62, and 14.64 mean that your streaming device is unable to connect to the internet. To fix these connectivity errors, try the tips below in the How to Fix the Common Network Issues section.
Review the tips below to fix common network issues for your Roku streaming device.
- Make sure you are using the right network and password. If you do not know the password, contact your Internet Service Provider (ISP) or the person who set up your wireless network.
- Check if other devices can connect to the same Wi-Fi® network. Test your internet connection using a phone, computer, or tablet that is connected to the same network. If your other device is not working, contact your ISP for further help.
- Restart your Roku device. To restart your device, you can either unplug the power cable, wait a moment, and then reconnect it, or follow the steps below to restart your device from the Settings menu.
- Restart your router. Refer to the steps below for instructions on restarting your modem or router.
- Test your Wi-Fi signal. Learn how to improve your wireless connection.
You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Best,
The Roku Community Team
John
Roku Community Moderator
