Discussions

[Gatlin]

When opening a streaming service my Roku TV is fine but when watching anything on any of them is has black bars on the top and bottom that blocks the screen and nothing on the settings fixed it.

[RokuCarly · Accepted solution]

Thank you for joining us here in the Roku Community, @Gatlin!

We appreciate you letting us know about the black bars you currently see on your Roku TV screen during playback, and we'd be happy to find you the best resolution possible.

May we know if the black bars are consistent even if you are on your Home screen? Did something happen prior to this? Furthermore, is this a Roku Select Series 4K, Roku Plus Series 4K, or a Roku Select Series HD? If this is from our partner brand, please let us know if this is a TCL, Hisense, or Philips Roku TV. 

Nevertheless, we highly suggest contacting your TV manufacturer in this case as this may be a hardware issue and needs a replacement If it is still within the warranty period.

To reach out to your TV manufacturer, kindly visit Contacting Support for Your Roku TV.

Best regards,
Carly

[edroksense]

" black bars on the top and bottom " these are normal if the screen ratio is adjusted to your Tv have different screen ratio between original video and your current screen ratio.