Discussions

[Heatherlcurran]

Screen is black so I cannot see to fix the display brightness.  I have sound and when I shine a flashlight I can see an image 

how do I get it back to colour? 

[RokuJohnB]

Hi @Heatherlcurran,

Thanks for letting us know, and welcome to the Roku Community!

We would like to gather more details about this issue you had. Can you please provide the following information?

• Can you tell us whether it's a Roku TV or a Roku-branded TV? For more information, please check out this support article on how to know if you have a Roku TV or a Roku-branded TV.
• When did the issue start?
• What troubleshooting steps have you taken so far?

We look forward to hearing from you soon.

Thanks,
John