Discussions

[Dan_1]

Here's what I have: Roku Plus series 55"TV, Roku wireless soundbar, Roku wireless subwoofer, and 2 Roku wireless speakers.  My issue is with the wireless speakers.  I can't get sound from the right one and if we are watching an old movie on Classic Reels or TCM  the only sound is from the soundbar and subwoofer.  I've reset the wireless speakers, more than once, and reset the soundbar too.  Still no sound from the right rear wireless speaker, which is well within 30' from the TV/soundbar.  I've seen one UTube video where the guy said it was necessary to disconnect/reset everything then starting with powering up the TV add the soundbar, subwoofer, and speakers again, in that order.  Is that your advice too?  Would appreciate a step by step instruction on getting what should be a 4.1 surround sound system working.  And shouldn't we get sound from all of the speakers all of the time regardless of the source?

Thanks.  Dan Flanagan

[RokuArjiemar · Accepted solution]

Hello! @Dan_1,

Thank you for your post in the Roku Community!

We appreciate you contacting us about your Roku surround system and your issues with Roku wireless speakers. We are pleased to assist.

When you initially paired your wireless speakers with your Roku TV system, you should have heard distinct audio from the left and right speakers. However, if after some time you find you only hear audio from one speaker, troubleshoot with the following steps.

1. You can reset the speaker without audio by removing the power cable and plugging it back in or pressing the Reset button on the back of the speaker.
2. After about a minute, the speaker will reconnect to your TV automatically.

If you still do not hear any audio from the speaker, proceed to the following:

3. Reset your TV and both wireless speakers by removing the power cables, or use the instructions below:
   • On your TV, press Home on your Roku remote, then go to Settings > System > Power > System restart > Restart.
   • Press the Reset button on each of your wireless speakers.
4. Wait a minute for your TV and wireless speakers to power up and reconnect automatically.

If the issue continues, try the steps below:

5. You can factory reset your wireless speakers by pressing the Reset button on the back of each speaker for 10 seconds. If you prefer, you can also do so from the Roku interface. Go to Settings > Remotes & devices > Audio devices > Wireless speaker (Left) > Factory reset, and then repeat for Wireless speaker (Right). Read the article specific to factory resetting your Roku wireless speakers for detailed instructions.
6. After a minute, your speakers will power up and begin reciting the setup instructions.
7. Follow the instructions to pair your speakers again, or refer to the detailed article about setting up your Roku wireless speakers.

First, ensure the title you want to watch is in a surround sound format. When using the internal streaming player, look for indicators on the content itself, such as "5.1", "Dolby Digital Plus 5.1", "Dolby Surround," or "Dolby Atmos." For external content like a Blu-ray player or TV broadcast, check that your TV's digital audio output is set to Auto (or passthrough) and that the source is set up for surround sound. 

If the content does not explicitly say it is in surround, it likely is not. To hear audio from your wireless speakers in these cases, press the Star button on your Roku remote during playback and change the Expanded Stereo sound setting to one of the following choices:

• Movies and TV: Makes stereo sound feel like surround sound
• Music: Uses all speakers to fill your room with stereo sound
• Off: Stereo sound only plays from the front speakers

For additional troubleshooting steps, please visit the following link: How to resolve audio playback issues on your Roku wireless speakers.

Thanks,
Arjiemar

[Ryanr11]

I'm dealing with something similar

[Ryanr11]

@RokuArjiemar 

I have a similar issue. I have a Roku TV with 2 Roku Wireless Speakers. I initially paired and set up the speakers without issue following steps provided. After a recent software update on the TV however, my speakers unpaired. I have followed all following troubleshooting tips I can find online and on these forums with no success:

1) Unplugging and plugging the speakers back in

2) Moving speakers closer to TV

3) Restarting Roku TV

4) Factory Reset on Wireless speakers

5) Factory reset on Roku TV

My Roku TV still will not re-pair to my wireless speakers

Current Setup:

Roku TV - Model: 65R4AX , Software Version: 14.1

Roku Wireless Speakers - Model: 9020X

[Nail1940]

I have a similar issue with the wireless speakers. Watching Dish my speakers will pick up background noise such as audience applause on a talk show or background music but not what the people are saying…front speaker only. What in the world would cause this? If I watch say Fox News through Roku the speakers work fine. Weird! Any advice greatly appreciated!

[RokuEmmanuel-D]

Thanks for chiming in here in the Roku Community, @Nail1940!

We understand how inconvenient it is to deal with such issues with your Roku Speakers, and we'd like to investigate further. 

Tell us more about...

• When did you first notice this issue?
• Is this happening on all channels or only on a specific channel? 
• Have you tried checking if you have Volume modes enabled on your Roku?

Please get back to us soon. 

Best,
The Roku Community Team

[Nail1940]

On all channels. Background sounds only thing I hear on wireless speakers. 

[RokuHaz-M · Accepted solution]

Thanks for letting us know! @Nail1940

I get that the only thing coming through your speakers is the background sounds. There could be a way to fix that. Let’s give the audio settings a quick tweak. Here’s what you need to do:

1. Go to Home
2. Start watching your shows. While in playback, press the star (*) button
3. Press Sound Settings
4. Sound Mode
5. Change it to Dialogue (If it is already set to Dialogue, try using other audio formats.)

Here's an additional link to learn more about changing sound settings on your Roku.

Hope this helps!

Roku Community Team

[Nail1940]

Ok…I changed to music and my wireless speakers work when I watched Fox News on my Roku streamer. That’s good. But they do not work when I am watching anything on my Dish network. Does not work when I am streaming Paramount or anything on my Dish Streamer???

[RokuHaz-M]

Thanks for the update! @Nail1940 

I'm happy to hear your sound is now working with the apps on your Roku! Now, let’s tackle that Dish issue together. Have you tried adjusting the sound settings using your Dish Streamer remote? If you need a little help with that, I suggest you reach out to your Dish provider to get help with changing the sound mode or settings. Give it a try!

If you have any questions, feel free to let me know!

Roku Community Team