Discussions

[Mperrault]

My TCL reputv is stuck in Rdio mode cannot do anything even went and purchased a new remote cannot get there about my TV they are doing nothing to fix this as I read several complaints time we take a stand and get these people to fix it

[RokuJanadeeK]

Hi @Mperrault,

Thanks for bringing this to our attention. 

We understand and share your sentiments. We'd be glad to assist.

For us to provide you with an accurate resolution, may we know the following details:

1. When did the issue start?
2. What troubleshooting steps have you taken so far?
3. Could you send us a photo of the screen your TV is stuck on?

We recommend performing a system restart on your TV initially just to check for improvements. To do so, go to Settings > System > Power (skip if option unavailable) > Restart.

Please keep us informed.

All the best,
Janadee

[Solyvan8]

Janadee, every single button you press on the controller takes you to the Rdio app. There is no way to use the controller to go to Settings and perform a Restart. I’ve seen numerous complaints about this issue and not a single effective solution.