Discussions

[mjpeterson29]

Please do not send me a replacement.  A replacement does not fix the issue and no way to know I won't experience this with a replacement. 

[PTznic9yet]

@mjpeterson29 Did they offer you a replacement? 

[BullyXL]

Issue ID 31-325-071

[mjpeterson29]

I just wanted to note that this did resolve for me by unpairing all of the wireless speakers, powering them off, restarting my Streambar Pro, then repairing all of the speakers.  I have not encountered the issue again after that.

[PTznic9yet]

9 months later and still no resolution?

[Paulkarlmatthew]

My sound issue went away about a month or so ago without me changing anything. Assumed they issued an update. Have occasional sound issues, although it’s likely an issue with a particular channel, eg Prime as others work fine

[RokuEmmanuel-D]

Hi, @Paulkarlmatthew.

Thanks for sharing an update here in the Roku Community!

We sincerely appreciate your initiative in bringing to our attention the concerns you had with your Roku Audio Speakers. It's great to hear that the problem has been resolved and that your speakers are functioning correctly once again. Your feedback is invaluable to us, and we're delighted everything is back to normal.

Please let us know if you need more assistance. 

Best regards,
Emman

[javiercarpenter]

If your Roku speakers are making cracking and popping sounds, it could be due to several reasons. First, check the connections and ensure all cables are secure. If you're using Bluetooth, try reconnecting the speakers or resetting them. Environmental factors like interference from other devices can also cause sound issues, so move your speakers away from potential sources of interference. If the problem persists, consider updating the firmware or reaching out to Roku support for further assistance.

[javiercarpenter]

If your Roku speakers are making cracking and popping sounds, it could be due to several reasons. First, check the connections and ensure all cables are secure. If you're using Bluetooth, try reconnecting the speakers or resetting them. Environmental factors like interference from other devices can also cause sound issues, so move your speakers away from potential sources of interference. If the problem persists, consider updating the firmware or reaching out to Roku support for further assistance.

[Redrhyno13]

Tracker id 

Issue report tracker

Model: 9102R - Roku Streambar

Serial number: YLO06G252489 (2A1286252489)

Software version: 14.0.4 • build 12221-95

GC version: 12.6.32

Timestamp: 2024-11-16T15:02:57Z

Please use issue ID 89-461-702 to report the current Issue

tried to restart, factory reset, off and on repeatedly. Still crackles and cuts out completely at times.