Discussions

[PTznic9yet]

@RokuJanadeeK @RokuEuniceL @RokuTakashi I started this thread. How about helping me?

[RokuJechealR]

Hi @PTznic9yet,

Thanks for keeping us updated!

We're sorry to hear if you feel we're not helping you. That's not what we aim for. We always aim to provide our customers with the best streaming experience and convenience when using our services.

Please note that we have already escalated this issue and forwarded your device information to our appropriate Roku team to investigate further. The team is hard at work investigating the issue; we still haven't received any feedback back as of the moment, but rest assured that we'll send an update on this thread once feedback is available.

We appreciate your patience while we investigate this issue.

All the best,

Chel

[Jbsmooth09]

Did you get an answer on this? I have the same setup and am having the same exact issue. It’s only a problem with the two back speakers. I’ve factory reset and everything suggested but nothing works. 

[RokuJanadeeK]

Hi @Jbsmooth09,

We appreciate having you here in the Roku community. We understand you're having issues with your Roku device, and we're here to help.

We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[PTznic9yet]

@Jbsmooth09  No fix yet. Still waiting.

[Jbsmooth09]

Hello,

Information requested is listed below. I have a few devices:

• TCL TV Model 65R635 or A114X
  • Serial #X003002EAWGP
  • Device ID S05FY0CEAWGP
  • Software 12.5.5 build 4174-88
• Streambar Pro Model 9101R2
  • Serial #YL005U316467
  • Device ID 3K61D5316467
  • Software 12.5.5.4174
• Rear Left Speaker Model 9020X
  • Serial #YE002F075054
  • Device ID 026252075054
  • Software 12.5.5.4174
• Rear Right Speaker Model 9020X 
  • Serial #YE00DJ802487
  • Device ID 02625D802487
  • Software 12.5.5.4174
• Front Left Speaker Model 9020X
  • Serial #YE00GV336311
  • Device ID 0263G336311
  • Software 12.5.5.4174
• Front Right Speaker Model 9020X
  • Serial #YE00GM025445
  • Device ID 02636G025445
  • Software 12.5.5.4174
• Subwoofer Model 9201X
  • Serial #Y@00UG059848
  • Device ID R5427U059848
  • Software 12.5.5.4174

My issue is specifically with crackling and popping on the left and right rear channels. I have factory reset all of the devices and have even tried switching the front devices with the rear ones, but the same issue occurs no matter what device is connected in the rear channels. 

Tracker Issue ID # GP-061-515. It happens whenever I'm playing any kind of media (Playstation, Netflix) and happens intermittently. 

[RokuERey]

@Jbsmooth09,

Thank you for reaching back to us and providing further information!

We'll take it from here and forward it on to the right Roku team for further assistance.
I'll make sure to flag you with in this thread for an update.

Thanks,
Rey

[Ulijimroth]

Same here, tried everything possible but to no avail 

[PTznic9yet]

@RokuERey @RokuJanadeeK @RokuJechealR 

Any updates? This wait really is unexceptable. Roku speakers arent cheap. 

[Dianacalderon07]

Same exact thing is happening to me, I’ve had Roku speakers for all my devices and have recommended to all my family members and they too have bought them. Recently I bought a subwoofer and a sound bar pro and it all went downhill from there. My rear speakers are making a loud popping noise. I’m so disappointed because I have NEVER had an issue with Roku speakers in all the years I have purchased them. Thinking of selling and switching to a different brand.