Discussions

[Monnie48]

I purchased a Roku wireless soundbar to go with my Roku tv. I have checked my software version and it is up to date. I have the soundbar directly below my tv. I have tried multiple time to pair. I have unplugged the soundbar and plugged it back in multiple times. I still get message no soundbar found.  Please help!!!!

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @Monnie48.

Thanks for letting us know about the issue you're encountering with your soundbar not pairing with your Roku TV. We're here to assist.

If you're having trouble pairing your Roku Soundbar to your Roku TV, try the suggested steps below:

Firstly, try rebooting your TV. Navigate to your Settings > System > Power > System restart > Restart now. This will allow the system to be refreshed, and connect your Roku Soundbar to your TV by following the steps:

1. Make sure your TV is powered on
2. Press and hold Home   on your TV remote for 5 seconds
3. Select Wireless soundbar and confirm

Once your TV is in pairing mode, you will see a screen like the following:

If your TV does not enter pairing mode, review the suggestions below:

• Use the existing remote: You must use your existing TV remote to enter pairing mode and be sure to point it directly at the TV screen.
• Install fresh batteries: Replace the existing batteries in your Roku remote with new matching batteries.
• Check the software version: Your TV must be running Roku OS 10.0 or higher to work with a Roku TV Wireless Soundbar. If you have not done so yet, check the software version of your Roku TV.
• Manually enter pairing mode: Go to Settings > Remotes & devices > Set up a new device > Wireless soundbar.

Once your TV is in pairing mode, it will move through the setup process automatically and connect your wireless soundbar.

If you want to review the entire pairing process, read the detailed article about setting up your Roku TV Wireless Soundbar.

Let us know if you need more help; we're willing to assist.

All the best,
Emman

[Moxiekat]

Our soundbar stopped working. We unplugged both tv and soundbar after trying the reset button.  Nothing has worked. The tv can not find the sound bar. Our wireless Roku speakers still work.  We thought the soundbar was defective , it’s less than a year old, so is the tv.  We purchased a new sound bar and the tv can’t find the new one either. It is directly under the tv , forward about 6 inches. We have tried every comment on line and nothing works.

[Redgrashoper]

Yes I have same problem with wireless speakers they just quit. I tried resetting and not won’t pair back up. 

[Moxiekat]

We finally got ours working again after chatting on line with customer service. try installing again but click add new device . Even if it had already been paired before. Good luck. 

[Redgrashoper]

How do you get ahold of them? I haven’t really seen any place. I thought I already tried setting up as new with no luck. Thanks for the tip. I factory reset speakers and looked for new speakers with tv , did I miss something 🙄. 

[Moxiekat]

At the bottom of this page under support click on devise issues - at the bottom of that page over to the right under agent support it gives you options to get help by phone or chat. You have to pay for phone. Use chat. Honestly I think they did something remotely because he had me do the same thing I was already doing but it worked on the 1st try. I hope this helps. I was frustrated for a couple weeks. Don’t give up.

[ClaireGray]

Thank you, my problem resolved.