Discussions

[qumhh]

I have a new Roku Ultra and am using it with a Samsung tv. Whenever I turn the tv off, either with the Roku remote or the tv remote, the screen turns off for about 1 second, then the Roku light flickers and the tv turns back on.

The only way we can turn the tv off is to unplug it.

Any ideas?

Thanks!

[Monkey5]

My TCL-ROKU TV is doing exactly the same thing

[RokuCarly]

Greetings, Community users! 

We appreciate you reaching out for support. We'd be happy to help you find the best resolution possible. 

It may be possible that the power button on your remote is stuck or it has something to do with the device itself. Here are some troubleshooting steps you can try to see if this will make any difference:

Reboot your Roku Ultra

• Unplug it through the HDMI port or plug it into a different port
• Plug the power adaptor of your Roku Ultra directly into a power outlet
• Ensure all of the cables are plugged in tightly

Reboot its remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons simultaneously for about 20 seconds. 

Let us know how it goes!

Best regards,
Carly