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Xairboater
Newbie

NEW 43" Roku tv must be restarted every time to connect to wifi

I just got off phone with Roku support over a problem I am having with a new Roku tv.  I found someone posted the same problem which read "About a week ago, my Roku TV stopped automatically connecting to my wifi when turning on. All other home devices are connected fine. I have reset and unplugged my router, and unplugged the tv. When in Network/setup connection menu, the wireless scan with just scan forever and not show me a list of networks. To work around this, I must do a system restart under the power menu every time I turn on the tv. Any suggestions?"

Same thing.  It works fine until you turn it off but will only reconnect with a system restart.  I bought the same tv 2 weeks ago but returned it thinking it was defective.  Got another has same problem.  I called Roku support this morning (horrible).  I have 5 other Roku devices with no issues on any of them.

I thought I saw another post about the problem being identified and an update was coming that would fix, but I think that was dated a while ago.  Any ideas (before I return this one also?)

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AvsGunnar
Community Streaming Expert

Re: NEW 43" Roku tv must be restarted every time to connect to wifi

@Xairboater 

Roku Support has indicated they found the issue and will issue a fix in a "future update".

Returning your RokuTV will likely not address the issue.  Just need to wait for the update/fix as they did not even provide an expected release date for the fix. 

And you are correct - the Roku devices are not experiencing this bug.  Another reason in my opinion to forgo the RokuTV and just stick with the separate Roku devices.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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