Discussions

[aleaaa]

i factory reset my 40” hisense roku tv because it was set up under my dad’s email and i wanted it under mine. ever since then the logo on the blank screen will pop up and just say “hisense” but you can BARELY see it. it does it on its own too and i don’t know how to turn it back on. ive tried everything i’ve seen to do and nothing has helped

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @aleaaa!

We appreciate you reaching out for support and we'd be happy to help you contact the right support for this.

It seems like this might be a power issue. In this case, I highly recommend reaching out to your TV manufacturer for additional support. 

You may reach them here: Hisense Support

Best regards,
Carly