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[Botbonker]

My Roku won't pause videos on Plex, Emby, and YouTube. The video will blink for a second then immediately restarts the video. It's up-to-date and I have restarted a few times. Any suggestions?

Model 3941X2 - Roku Express 4K+
Serial number: X02200K4JTE7
Software version: 12.5.0 Build 4178-E4
Uptime: 3 days 5 hours 22 minutes

[renojim]

Can you try the app on your phone as a remote to see if there's some problem with the Roku remote?  I assume you're using a Roku remote and not some universal remote.

Roku Mobile App - Free for iOS® or Android™ | Roku

[Botbonker]

Ok, I tried the remote through the app same issue. Also yes it is the og remote.

[RokuArjiemar]

Hello! @Botbonker,

Thanks for the post,

We appreciate you reaching out to us. We're pleased to assist.

A system restart is the least invasive reset method. Instead, a system restart is performed by removing the power cord from your Roku device for at least 10 seconds before plugging it back in. If reaching the power cord is inconvenient, you can also use the instructions below to perform a system restart from the Settings menu and control your Roku device with the remote or the free Roku mobile app for iOS® or Android.

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[Botbonker]

Unfortunately that did not seem to help. Restarted then unplugged for 30 seconds. Removed remote batteries on remote and replaced. Nothing.

[RokuArjiemar]

@Botbonker,

Thanks for your quick response.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,

Arjiemar

[Botbonker]

Model: 3941X2 - Roku Express 4K+
Serial number: X02200K4JTE7
Software version: 12.5.0 Build 4178-E4
Device ID: SOHAK384JTE7

Happens on:

Plex: V. 7.13 • Build 9

Emby: V. 4.1 • Build 1

Youtube: V. 2.23 • Build 115025138

GC Version: 10.5.39

Timestamp: 2024-01-15T03:30:10Z

Issue ID: E7-020-370

[RokuArjiemar]

@Botbonker,

Thanks for your response.

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. We appreciate your patience and understanding in the meantime.

Best regards,

Arjiemar