@RokuDanny-R Hi Danny, currently the TV I reported the problem with is sitting in storage. We left it unplugged for two months and tried to plug it back in and still couldn’t get anything to come up in terms of a picture. Thanks to the generosity of a friend of our family, I was able to get an updated model of the TCL TV, but I will be honest with you when I say that I am not happy and I’m still trying to figure out what to do with the TV that is in storage.
I also wasn’t exactly pleased when I heard back from TCL and they asked for information, (Model number, receipt/proof of purchase, etc.) which I provided, only to be told that they couldn’t do anything, not even point me in the right direction as far as getting it fixed. If it weren’t for the family friend stepping in and buying an updated model, I probably would have bought a different brand than TCL, but seeing as others have reported the same issue with non-TCL Roku TVs, am I to assume they only last under two years?
I apologize because I realize you’re doing your job and I don’t want to take my frustration out on you or Roku because Roku has always been good to me whenever I have had a problem with a device or other question, etc., but when you’re on a fixed income and you spend $400+ on a television and that television stops working a year and a half later, it does leave a bad taste in your mouth. Perhaps Roku could work to resolve this issue with the TV companies putting Roku’s platform into their televisions. I do apologize for the late reply, but I honestly thought that no one was going to answer as it’s been months.
Thank you for your time. I appreciate it.
