Discussions

[Carole1972]

Frozen on red Roku screen 4K HDR

[renojim]

@Carole1972, I assume you have a Roku TV.  Have you tried unplugging the power for several minutes and plugging it back in?

[Carole1972]

Roku red TCL Roku TV    

        4KHDR

Is frozen on screen, unable to change with remote, tried resetting, unplugging, the 4 steps recommended with remote buttons, new batteries, new HDMI cord did not work either

[RokuDanny-R]

@Carole1972

Thanks for the post.

Can you please clarify the issue you are experiencing? Can you provide a screenshot of what you are seeing? It's possible that the issue you are experiencing is related to a hardware issue. Have you already tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[blachura]

Roku TV screen frozen and won't respond to remote control

[RokuEuniceL]

Hi @blachura,

Greetings from the Roku Community!

We're glad to assist you with your problem with your Roku remote that is not controlling your Roku TV. What type of Roku remote are you using right now? (Simple, Voice, or Voice Pro)

Kindly check out this support article on how to fix your Roku voice or simple remote that is not working, and make sure to follow the troubleshooting steps provided.

We hope this helps.

Kind regards,

Eunice