Roku TV screen frozen and won't respond to remote control
Frozen on red Roku screen 4K HDR
Forum Discussion
Roku red TCL Roku TV
4KHDR
Is frozen on screen, unable to change with remote, tried resetting, unplugging, the 4 steps recommended with remote buttons, new batteries, new HDMI cord did not work either
Thanks for the post.
Can you please clarify the issue you are experiencing? Can you provide a screenshot of what you are seeing? It's possible that the issue you are experiencing is related to a hardware issue. Have you already tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.
Please keep us posted and we will be able to assist you further.
Thanks,
Danny
