Help

Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Carole1972
Level 7
‎05-18-2022 06:53 PM

Roku TV screen frozen and won't respond to remote control

Frozen on red Roku screen 4K HDR

0 Kudos
Reply
3 REPLIES 3
renojim
Community Streaming Expert
‎05-18-2022 11:54 PM

Re: Roku Won't Start, Remains Stuck On Animated Logo Screen

@Carole1972, I assume you have a Roku TV.  Have you tried unplugging the power for several minutes and plugging it back in?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
Carole1972
Level 7
‎06-05-2022 05:10 PM

Roku TV screen frozen and won't respond to remote control

Roku red TCL Roku TV    

        4KHDR

Is frozen on screen, unable to change with remote, tried resetting, unplugging, the 4 steps recommended with remote buttons, new batteries, new HDMI cord did not work either

0 Kudos
Reply
RokuDanny-R
Roku Employee
Roku Employee
‎06-09-2022 03:43 PM

Re: Roku TV screen frozen and won't respond to remote control

@Carole1972

Thanks for the post.

Can you please clarify the issue you are experiencing? Can you provide a screenshot of what you are seeing? It's possible that the issue you are experiencing is related to a hardware issue. Have you already tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Reply
Labels