Discussions

[RokuMary-F]

Hi @Joeandmeg,

We appreciate you reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[Eli69]

Good afternoon,

I'm experiencing the same bass distortion from model 9102RW - Roku Streambar SN YL007U267224.  I've reset through settings, hard reset both the device and TV by unplugging and swapped cables and am still having the same issue.  It seems like it started after a software update a few months back.  Any help from the support team is greatly appreciated!  Thank you.

Eli 

[RokuNimfa-C]

Hi @Eli69,

We're sorry to hear about the issue you're experiencing.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime!


Regards,
Nimfa

[atc98092]

@Eli69 just a point of clarification. Simply removing the power does not do a "hard" reset. You did a system restart, which was a good step to try. But a hard reset, also called a factory reset, returns the device to like new out of the box, and has to be set up from scratch. I believe people have already tried that, with no success, but can't say for certain. It's time consuming to set it back up, so that's always the last resort step to try.

[blumonk]

I have developed a similar fuzzy sound, static and bass distortion problem after using Roku Streambar for about 2 weeks.

s/n: YL00FR586509

model: 9102R- Streambar

email: [personal information removed]

device_id: 2A10AF586509

[RokuKariza-D]

Hi @blumonk

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[phantasma]

Same issue as everyone else on the planet:

Model 9102R

Serial Numher: YLOO8R303289

SW: 11.0.0 build 4193-95

email: [personal information removed]

[RokuKariza-D]

Hello @phantasma

We're here to help!

Before we proceed, could you tell us specifically about the issue you're experiencing? With more information, we can assist you further.

All the best,
Kariza

[Jessec12]

I’m having the same trouble and nothing seems to work. I purchased it in February of this year. It worked fine until last month and I have tried absolutely everything from TV settings, to sound settings, trying other hardware, nothing seems to work. It worked fine until the new 11.0.0 update. Please someone help me!!

Model #: 9102x

s/n: 2a1160740793

email: [personal information removed]

[RokuKariza-D]

@Jessec12

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza