Discussions

[RokuDanny-R]

@marowy

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[pbonilla94]

Same issue with crackling streambar:

Model 9102X

s/n B11094132167

[Cmrath61]

I have this issue. Just started today. Serial number YLOOGX803886.

[RokuMary-F]

Hi @pbonilla94,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

Please let us know if there's anything else we can help you with.
 

Best regards,
Mary

[RokuMary-F]

Hi @Cmrath61,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help.

Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue?

Once we have this information, we will be able to further assist you.
 

Best regards,
Mary

[Viper-V12]

I am also have static/distortion issues.

Model - 9102CA

SN - YL00GC510198

SW Version - 10.5.0 Build 4210-95

[Onorthern]

Model #9102RW

Serial #YL009A647367

I have also been having issues with sound distortion, static and sound disappearing. It will come and go continuously while trying to watch TV. Please help.

[KatKing]

My Worked well for a while. Now it sounds like the base is blown in the speaker - nothing helps - all channels. 
I find it ridiculous that there is no way to contact support other than this 😑😑. 
model 9102r

serial number YL00GU833738

[Cmrath61]

Hello Mary, I don’t do anything …. The sound just changes randomly. It gets muffled low and fuzzy sounding. 

[RokuDanny-R]

@Onorthern @KatKing @Cmrath61

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny