Discussions

[ShuadChaun]

Serial number: YLOOHW218776

[RokuKariza-D]

@ShuadChaun

Appreciate the prompt response. 

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Callyc4]

I’ve been contacted by support but I’ve not had a response from my last email which was nearly a week ago. Is there any chance someone could reply so we can resolve this issue in a timely manner please? 

Ticket # 5220947

Thanks.

[RokuDanny-R]

@Boog @Dann3 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[RokuDanny-R]

@Taymour @paulfuhr @Skatan 

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@Callyc4 @PiersGaviston 

Thanks for the post.

I have passed along your concerns to our Support team. They will follow up and assist you.

Thanks,
Danny

[JunkB]

Model: 9102EU

Serial: YL00F8080851

Device ID: 2E10AF080851

@RokuDanny-R 

[JCDenton]

Model: 9102R 

Serial number: YL003U523836

SW: 10.5.0 build 4201-95

[steveweree]

Same for me.  One year old Roku Streambar started crackling and buzzing distortion on left channel (left when facing the Roku).  It went away for a few days, now it is back again, and reboot/power cycling not fixing it.  I turned off the Bass in Audio settings, and the distortion has stopped, but audio is just tinny now, obviously. 

Model: 9102R

SN: YL0059988139

SW: 10.5.0  Build 4210-95

[RokuDanny-R]

@JunkB @JCDenton @steveweree

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny