Discussions

[RokuJechealR]

Hi @Stefanihayes,

Welcome to the Roku Community!

We would be more than happy to look further into this issue, but we will need more details. Please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button.).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.)

We look forward to hearing your response and receiving your device details.

All the best,
Chel

[htporst]

Ok it just happened again, while in Apple TV channel. Sound got crackly then when out. 

Apple TV Version   14.2 Build 89

Issue Report Tracker

Model: 9102R -Roku Streambar

Serial # YL008V811732 (2A1158811732)

Software Version 12.5.5 build 4174-95

GC Version 11.3.24

Timestamp: 2024-04-14T21:39:56Z

Issue ID 32-151-059

[RokuJechealR]

Hi @htporst,

Thanks for the follow-up!

We have passed along the additional information to the appropriate Roku team for further investigation. In the meantime, we appreciate your patience and understanding regarding this matter.

Please let us know. If there's anything else we can further assist you with aside from this,

All the best,
Chel

[Littlestbrown]

Sound issues as well. Crackly audio, terrible music quality and the cords have been checked no issues with them.

• Roku device model - 9102R
• serial number - yl00e1448783
• device ID - 2a139e448783
• software OS/version - 12.5.5 build 4174-95
• Tracker ID - 83-177-382

thanks!

[RokuJechealR]

Hi @Littlestbrown,

Welcome to the Roku Community!

Please note that we have passed your information to the appropriate Roku team for further investigation.

We appreciate your patience and understanding in the meantime.

All the best,
Chel

[Jeremybearimy]

Model - 9101r2 stream bar pro

Serial numer - YL00E1791308

software version - 13.0.0 build 24048-95

device id - 3K617E791308

GC version - 11.5.23

Timestamp - 2024-05-11T06:36:07Z

issue ID - 08-189-036

I am having the same audio issues on all channels.  

[rkmcniel]

I've been a ROKU fan for years, but because of all these issues, I'm slowly moving away from ROKU, and reading all these posts I'm glad I've started moving away. And yes, ROKU customer service has a lot to be desired!!