Discussions

[mrphil1914]

Red line going down screen. No help after restarts, updates, and factory resets. No help from Roku. Only been having tv for a couple months

[RokuTakashi]

Hi, @mrphil1914 

Warmest of welcomes.

We appreciate you for sharing this information with us, and we're sorry to hear about the issue you've encountered. We'd be more than glad to assist you further. Could you please send us the following details:

• What specific Roku TV brand are you having issues with?
• When did you first encounter the issue?
• An image referring to the red line on your screen.

We hope to hear back from you with the information requested.

Best wishes,
Kash

[mrphil1914]

Already have a support ticket in place,  # 9099315. Cant get anyone to call or get back in touch with me. Its been a month now. Just want my tv fixed or replaced.

[RokuTakashi]

Thanks for keeping us posted, @mrphil1914 

This has been validated, and we see that our Support team has already attended to this. We recommend keeping an eye on your email since they will be assisting you further.

We appreciate your patience and understanding as we do our best to assist you.

Best wishes,
Kash