TCL Roku Model: 48FS3700
TCL Roku Update: July 18, 2018
PS4 Model Number: CUH-1215A
PS4 System Software: 5.55 (last updated May 17, 2018)
After a recent Roku update my TCL Roku TV won't display PS4 output, it either says "No Signal", gets stuck on "Just a sec..." or simply shows a black screen. I tried connecting to different HDMI inputs, but the behavior is the same. I tried switching between different HDMI cables, but the behavior is the same. I turned off HDCP and HDMI Link on the PS4, but the behavior is the same. This only happens with the PS4, my Nintendo Switch for example displays just fine.
HOWEVER, if I press the physical "Reset" button on the back of the TV right above the HDMI inputs, it will correctly output the PS4 video display as usual.
Thinking it must be an issue with the Roku TV itself, I performed a factory reset on the Roku TV. This fixed the issue, the PS4 display now displays normally like before. This leads me to believe that the display issue is related to the recent Roku TV update on July 18. I thought this might be useful information for the Roku developers to know, and for anyone else who might encounter this issue.
Surprisingly, replacing hardware fixed my issue. It doesn't make any sense to me that an issue introduced from a software update would be fixed with hardware, but it worked.
The technician replaced the main board and the wifi card.
It came with version 8.0.0. I assumed that it would break again after it upgraded, but it didn't. Tested it without setting up wifi and PS4 displayed fine. Added the network and it automatically upgraded to version 9.2.0. PS4 still works. I have HDCP and HDMI link enabled.
Although this was frustrating to deal with and took a long time to get fixed, TCL still handled it well. They paid to have the repair done at my house, even though I was past my warranty. I suggest anyone with this issue to return it if it's new, or contact TCL directly to get it fixed.
"RokuTannerDB" wrote:
@go2sleep327
Thanks for the note here. In Settings>TV inputs>HDMI[1/2/3]>HDMI mode, have you tried changing this to HDMI 2.0 for the HDMI port that your PS4 is connected to? Does this resolve the issue you are seeing?
Thanks,
Tanner
"RokuTannerDB" wrote:
@go2sleep327
Thanks for clarifying. Do you observe this behavior when first turning the TV on, or when attempting to switch to that HDMI input on the TV while the TV is already on?