Discussions

[Sdcollin]

I had to replace my Roku for my TV. Now my Paramount + is no longer in my list of channels. It has moved down to channels I can add. When I go to that it doesn’t give me the option to sign in, only to purchase. I’m already a subscriber. I confirmed my subscriptions is active. How can I fix this? TIA

[Dfresh567]

@Sdcollin did you purchase Paramount+ separate from a third-party? For example, my brother has Paramount+ through Amazon prime. I use and have access to Paramount+ but I have to go through Amazon prime. If I tried to download Paramount+ from the App Store and sign in I wouldn’t be able to. If you have purchased Paramount+ through Paramount+ itself you should be able to sign in through their app. First I would delete the app then re-download Paramount+ and try to sign in and see what happens. You can also look. At your bill. If you purchased a channel through the Roku channel it should show up on you monthly Roku bill and same for monthly Amazon bill. Hope that helps and makes sense. Best of luck.

[HDMIGuy]

@Sdcollin Did you replace your Roku device with a new Roku device?  Your description sounds like a Firestick or Chromecast with Google TV.  What do you mean it has moved down to channels I can add?