Discussions

[Welder]

My 55” Roku tv just randomly went black screen but with a little visiblity of the Roku screen behind it.I’ve tied resetting it along with unplugging it for extended periods of time  and also bought a new power cord for it to see if that works which failed to fix the problem. The tv worked the other night and the next morning was like this what should I do 

[PrincessR]

Mines just did it

[renojim]

@Welderand @PrincessR , you'll see many, many posts here with the same problem.  The TV's backlight has probably failed.  You can try a factory reset, but I'd be surprised if that works.  If it's still under warranty, contact the manufacturer.  If not and you're very handy, you may be able to find instructions on the web for what needs to be replaced.  If the manufacturer was other than Roku, don't expect any help from Roku.  Sorry for the bad news.

How do I factory reset my Roku® streaming device? | Official Roku Support

Where can I get support for my Roku TV™? | Official Roku Support