Hi @Mgrady,
Greetings from the Roku Community!
We understand you are having a problem with your Roku TV. We're pleased to help, but we would like to gather more details about this problem.
For us to help you better, we will ask a set of questions to isolate the issue:
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
- Are you encountering any error codes or messages while updating the TV?
- What troubleshooting steps have you taken so far to resolve the issue?
For troubleshooting purposes, we recommend unplugging and replugging your Roku TV from the outlet for 10-20 seconds to see if there are any differences after doing so.
Please keep us posted, and we'll continue assisting you from there.
Thanks,
John
John
Roku Community Moderator
