Discussions

[elizabeth_jo]

I have a TCL Roku TV. A few days ago, i took my playstation to my friend’s house. Now that i brought it home, it will not connect to my tv. I have tried using different HDMI cables, factory reseting my tv, powering it off, unplugging it. Nothing is working, and its been like this for days. I checked for an update, and there isnt one. 

TCL Model: 32S331

Hardware ID: 8121X

[RokuCarly]

Welcome to the Roku Community, @elizabeth_jo!

Thanks for letting us know about this. Rest assured that we'd be happy to help you determine the cause and find you the best resolution.

In cases like this, we would coordinate this with the appropriate team to conduct a thorough investigation. With this being said, kindly provide us with additional information such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

Best regards,
Carly