Solving playback issues

[imnotafish]

I just bought a cheap 32' FHD Roku branded tv, model number 32R3B5/32R3BX from best buy. Out of the box it appears all apps have difficulty with lip sync. The length of time varies, but on netflix I'd estimate the audio was lagging consistently by 500ms. I don't have any external speaker connections and have changed no settings. Wifi connection is strong with 500mbps down and I didn't have issues with the fire stick (which died) and 20yr old lcd tv that this roku tv replaced. I have a roku ultra elsewhere and have not seen this issue.

Any ideas?

[RokuTakashi · Accepted solution]

Hi, @imnotafish 

Welcome to the Roku Community.

Thanks for letting us know about the issue you have experienced with your Roku TV, and we're here to help. Here is a troubleshooting step that you can perform to resolve the delay of audio with your TV speakers.

System restart your device

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.

For more information, you can visit this support article on How to system restart your Roku streaming device.

Keep us posted on what you find out.

Best wishes,
Kash