Discussions

[Rlane43]

Facts: 1. TV and PC are on the same wireless network

2. Other Roku devices in the vicinity appear on the connect to list

3. This PC and TV have worked together in the past

4. Software is up to date on Roku - version 13.0.0 build 24062-CG

5. TCL model 43S431

6. I am able to ping the TV at its IP address 192.168.0.21

[RokuCarly]

Greetings from the Roku Community, @Rlane43!

Thank you for letting us know about this. We'd be happy to help you screen mirror your PC to your TCL Roku TV effectively.

In this case, we will coordinate this with the appropriate team for further investigation. With this being said, kindly provide us with additional information such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• PC model and current running OS version.

We'll be looking forward to your response!

Best regards,
Carly

[Vickielayn]

This has been an issue since April. I believe I have had one update since then.

I have factory reset the TV and rebooted. All mobile devices are checked to be sure software is updated and rebooted.

Model: C105X - Roku TV

S/N: X000001PTLWA (S036D01PTLWA)

S/W version: 13.00 build 24062-93

GC version 11.10.22

ID WA-313-626

THank you

[Rlane43]

Model: G108X - Roku TV
Serial number: X0120050TYWJ (S0A8G210TYWJ)
Software version: 13.0.0 build 24062-CG
GC version: 11.10.22

issue ID WJ-313-715

[RokuCarly]

Thank you, @Rlane43.

Rest assured that the information you have provided has been forwarded to the team for further investigation. We'll let you know once we've been notified of any update.

Your continuous patience and understanding as we work on this are highly appreciated. 

Best regards,
Carly

[RokuCarly]

Hi, @Vickielayn.

Thanks for providing us with the details of your TCL Roku device. Rest assured that we will include your device in the process of investigation.

Your continuous patience and understanding as we work on this, are highly appreciated.

Best regards,
Carly

[Vickielayn]

Hello,

Not sure why this was moved from my original thread to this one, as I'm not trying to mirror from Windows 11...but...is there any news?

Thanks

[RokuCarly]

Hi, @Vickielayn.

Thanks for getting back.

As of the moment, I have not received any updates at this time. But, rest assured that the team is actively working on resolving this issue promptly.

In the meantime, can you please confirm if your PC and Roku TV are on the same network? 

I'll be looking forward to your response.

Best regards,
Carly

[Vickielayn]

Yes, everything is on the same network.