Discussions

[Eli2]

Help... My onn tv keeps s changing channels and the remote won't work 

[JWS9518 · Accepted solution]

Try re-pairing your remote to the TV, if you have a remote that is capable of that.

You might also want to reach out to Onn customer support directly and see if they can help as well.

[RokuJharra-Q]

Welcome to the Roku Community, @Eli2!

We understand that your Onn Roku TV is experiencing issues and keeps changing channels. Please be assured that we are here to help you.

Here are some steps you can try:

1. Check for Interference: Ensure that there are no other infrared devices or potential sources of interference near your TV, as these could affect the remote control signals.
2. Restart your Roku TV: By simply unplugging it for a while and then plugging it back in afterward.
3. Replace Batteries: Even if you have previously removed and reinserted the batteries, it might be helpful to try replacing them with fresh ones to confirm that the remote control is functioning optimally.

4. Update Roku TV: We recommend checking for any available firmware updates for your Roku TV and installing them if necessary. Updating the firmware can often address issues and enhance overall performance.

By following these steps, you can identify and resolve the issues causing your Onn Roku TV issues.

Let us know how it goes.

Thanks,
The Roku Community Team

[Eli2]

Unfortunately, I don't know how to re-pair it. I'll try to reach customer support. Thank you 

[AvsGunnar]

@Eli2 

If this is an Onn RokuTV, take the batteries out of the remote. (leave them out).

Try using the Roku official mobile app as a remote for the RokuTV.

https://www.roku.com/mobile-app

https://support.roku.com/article/217288467

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If the issue appears resolved when using the mobile app, then cuplrit is likely the remote.  You can try giving it a good cleaning, wiggling buttons etc, popping it apart to clean contacts inside.

You can also get a replacement RokuTV remote from the Roku website for about $10 or upgrade to one of the Voice Remotes ($20-$30). https://www.roku.com/products/accessories

Can also get these remotes at Walmart, Target, Best Buy, etc.

The RokuTVs remotes generally do not get paired to the RokuTV unless it is a Voice Remote (it will have a little microphone on one of its buttons).  A RokuTV remote is generally just IR-based so you just point it at the TV for it to work.

[Eli2 · Accepted solution]

Thanks for your help. I called the support center and they guided me to a master reset and the following morning the problem got solved.