Discussions

[FordYolanda1]

This does not help. I have 2 Roku tv’s and both have the same issue. The volume stops increase once you pass 50, meaning even though the tv says 55 or even 100 the volume still sounds as if it’s at 50. Is there a reason for this? It’s highly disappointing, these TV’s are too expensive to not have an accurate volume. 

[RokuJechealR]

Hi @FordYolanda1,

Thanks for sharing your first concerns here in the Roku Community!

Are any additional audio equipment or external audio products attached to your Roku TV, such as an AVR or soundbar?

With more details, we will be able to assist you best.

All the best,

Chel

[FordYolanda1]

No. I spoke with a representative yesterday and he stated that he’s received a few complaints regarding the same issue. It’s as if the Roku tv’s have a default volume which they do not exceed no matter what volume number appears on the screen. The volume stops increasing at 50 but the numbers will still be going up. 

[RokuERey]

@FordYolanda1,

Thanks for your quick update!

We'd be more than happy to take a closer look into this. But we'll need more details. If you see this happening again, please get back here and share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button 5 times, and provide us with this ID).

We'll be anticipating it.

Thanks,

Rey

[Jerrylb40]

I have 2 32" onn roku tv's and both will not allow soundbar volume to get loud enough. It is about a 5 level. It was working fine a few weeks ago and when I tried it a few days ago neither soundbar volume will get loud enough to enjoy using the soundbars. 

[RokuERey]

Hi @Jerrylb40,

Thanks for joining us here in the Roku Community!

We're gathering reports about this so that we can further look into it. Could you also share with us the details requested right above your post?

In addition, could you also share the device model of your soundbar connected to your TV?

Thanks,

Rey

[Margiewilson001]

I’ve tried all suggestions and nothing!! From 40 to 100, no different 

[Margiewilson001]

Model g829x

serial x01200ynru8x (soge239nru8x)

[Margiewilson001]

1 month old! Shall I return the tv? 

[LuckyBrownie]

I am sure you are well aware of this issue. I have a 32 inch that works just fine aside form the screen cast BS you have going on. 

Digression aside, I bought 2 50" Roku and Nothing! Not even the DJ setup at out bar makes them sound louder.