Discussions

[digitalant]

I am not finding an manual down date option in System—->Software update

is there a new location for this option? @_gN16-cw 

[RokuNimfa-C]

Hi @digitalant, 

Thanks for getting in contact. 

I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, we'll be sure to update this Community thread.

We will continue to work on this problem and provide updates as necessary.

 

Regards, 
Nimfa

[digitalant]

Thanks. I checked for updates to the OS today and nothing. I am also unable to revert back to 11.x 

@RokuNimfa-C any advice on rollback since my system setup is currently inoperable through the speakers. 

[RokuAustin]

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@digitalant wrote:

Thanks. I checked for updates to the OS today and nothing. I am also unable to revert back to 11.x 

@RokuNimfa-C any advice on rollback since my system setup is currently inoperable through the speakers. 

---

Hi @digitalant! We've moved your device back to OS 11.5. Check for the new "update" under by checking for a system update again and you should see it loaded onto your player.

Let us know if downgrading your device to 11.5 solves the issue or not. We await your response!  

[digitalant]

Hello @RokuNimfa-C - thanks for implementing the rollback. I’m please to confirm that it is operational again as expected. 

Please let me know what we should expect on auto updates and prevention of the previous issue. Thank you.

[RokuNimfa-C]

@digitalant

Thanks for the following up. 

It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort and understanding. 

For more information about Roku OS 12, visit here: Roku OS software release notes

Please let us know if there is anything else we can assist you with.


Regards, 
Nimfa

[MoldyPilot]

I’m having this same issue with a Samsung soundbar. My tv details are 

Model:TCL 75R655

Hardware ID:J103X

Software Version: 12.0.0 build 4181-DK

[RokuMary-F]

Hi @MoldyPilot,

Welcome to the Roku Community!

We're sorry to hear that you've been having this trouble with the eARC setup that is no longer working after an update.

In addition to the information you have provided, can you please provide the tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)? In addition, kindly provide what is the model of your Samsung soundbar.

Once we have this information, I'll be able to pass it along to our Support team who can investigate further.


Best regards,
Mary

[MoldyPilot]

Issue report tracker

Model: J103X - Roku TV

Serial number: X0210041LCKE (SOGW5281LCKE)

Software version: 12.0.0 • build 4181-DK

GC version: 9.2.45

Timestamp: 2023-05-05T01:59:43Z

Please use issue ID KE-178-679 to report the current

issue.

[RokuMary-F]

Hi @MoldyPilot,

Thanks for keeping in touch and providing the additional information.

Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


Best regards,
Mary