Discussions

[Kaikaiaire]

Brand new tcl roku tv update to 11.5 now it’s the only product in the house not working loading slow as **bleep** not connecting so on PISSED OFF @roku this tv is 3 days old bro 

[RokuDanny-R]

@Kaikaiaire

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[TVUser4691]

I'm having the same issues (see my related thread). Roku was not able to fix it and has not responded to me in a week. 

[RokuMary-F]

Hi @TVUser4691,

Saw your post!

Kindly provide the requested information requested by @RokuKariza-D from your previous post.

Once we have this information, we will be able to investigate further.


Best regards,
Mary

[TVUser4691]

I have provided this information via email twice already. I'm not providing that sensitive information in a public forum.  @RokuKariza-D @RokuMary-F 

[RokuMary-F]

Hi @TVUser4691, 

Thanks for the note.

If you are in touch with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

We appreciate your patience with this issue.


Best regards,
Mary

[TVUser4691]

The support team has not followed up with me in 5 days. I have sent a few follow up emails and have had no response. @RokuMary-F 

[RokuDanny-R]

@TVUser4691

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.

Thanks,
Danny