[OS 11.5] Roku TV shows menus & overlays and plays sound, but no pictures
My RCA-Roku TV was working fine this morning, but when I came home it only shows menus (including inside non-Roku apps, like Nebula & Prime) and age guidance overlays, but no picture on anything (apps, PVR, or computer). I do get sound through the TV from all devices.
Attempts to find a solution to this problem through these forums only found details on how to check all the cords and cables running from the Roku Device to the TV... but my Roku Device IS my TV.
To diagnose issues:
RCA model: RTRU5828-CA
Model: 7816X - Roku TV
Software version: 11.5.0 - build 4235-AM
Issue ID 64-447-763
I am getting just a blank black screen whenever I try to access any non-menu item.
Please be aware that this issue is currently investigating the issue you have reported. At the current time, I do not have any updates to provide, but rest assured once more information is available, I'l be sure to post in this Community thread.