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Angelghost70
Level 7

[OS 11.5] Channel Guide Info incorrect

My live TV guide (streaming) is still wrong on my TCL 65” tv. It has been now for a month. I’ve tried every “fix” listed without success. I even reset tv to factory settings and nothing has worked. I always use my guide but now the programs showing are not what’s playing. It seems to be on certain channels like Haunt tv is one of them that is totally wrong. Can someone please help?
Thanks

Issue report tracker
Model: 7119X - Roku TV
Serial number: YS00EN095916 (FU287E095916)
Software version: 11.5.0 • build 4235-30
Timestamp:2022-11-13T07:10:56Z
Please use issue ID 16-455-470 to report the current
issue.

6 REPLIES 6
Netekay
Level 8

Re: [OS 11.5] Channel Guide Info incorrect

I am once again having the same issue; all the OTC channels are only picking up the top channel (the broadcast channel ABC, CBS etc.) and not the sub-channels like H&I.

Television information:
ROKU TV 7202X
Sharp model LC-50LBU591U
Software version 11.5.0 build 4235-38
Device ID 9H48A1374812
Region: Iowa

This has been going on for at least a month and I have updated everything that I can.

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RokuDanny-R
Roku Employee
Roku Employee

Re: [OS 11.5] Channel Guide Info incorrect

@Angelghost70 @Netekay

Thanks for the posts and providing us with your device information.

I have passed along your concerns and details to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jimbo12
Level 7

Re: [OS 11.5] Channel Guide Info incorrect

Ditto for mine. This is my third Roku TV and will probably be my last as this particular issue is happening a couple of time every year!  Will somebody at Roku please fix it and then quit trying to make improvements to the guide? Everytime they do they seem to just make it worse. 

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Angelghost70
Level 7

Re: [OS 11.5] Channel Guide Info incorrect

Thank you Danny. I hope they get it fixed. It’s really frustrating wanting to see a show or movie and you pick it and something totally different is on. I have 2 Roku tvs and both are that way a 65” and a 43”.

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Jimbo12
Level 7

Re: [OS 11.5] Channel Guide Info incorrect

Update: I was finally able to correct it after running a new Channel scan yesterday. They must have fixed something because is also ran several previous Channel scans in the past two weeks with no change. Yesterday’s scan corrected the problem. 

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Rytstar
Level 7

Re: [OS 11.5] Channel Guide Info incorrect

Same problem with Haunt TV the guide info is all wrong can’t watch any of the shows I want

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