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[maerh]

Hey guys, unsure if anyone has had this problem. Found a few solutions that weren’t completely similar. 

The only apps on our (approx) 32 inch Onn Roku TV, 2020, that will load are Apple Music, Netflix and Prime Video. Others, like YouTube, show a black screen for a half second before going back to the main menu when you attempt to open them. I have attempted updating the system (it was already up to date), turning the device off completely and back on, and then deleting and reinstalling the afflicted apps to no avail. We don’t have a physical remote anymore so wanted to see if there were any solutions before I ordered one and attempted a hard reset. Thanks in advance! 

[RokuJechealR]

Hi @maerh,

Welcome to the Roku Community!

Thanks for bringing this to our attention. It is about the behavior you've encountered on your Roku TV and the steps you took to troubleshoot the issue.

Please be advised that we are aware of the issue and that our engineering team has been investigating it closely.

In this case, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version.

We look forward to your response and to receiving your device details.

All the best,
Chel

[maerh]

thank you! 

• model 100012589
• serial X007002V8MJX
• software version 14.0
• Device ID S06D509V8MJX
• Tracker ID JD-424-172
• unsure what channel build version means