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[SkyChezSan]

I just bought a brand new Onn Roku TV with red letters on the screen that won't go away. 

[RokuArjiemar · Accepted solution]

@SkyChezSan,

We appreciate you posting in the Roku Community!

Thank you for contacting us about the problem you're experiencing with your Onn Roku TV. The letter "R1" appears to be stuck on the screen. We're pleased to assist. 

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

You can reach them here Onn Support or at 1-844-334-2355.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar

[AvsGunnar]

@SkyChezSan 

Can you post a screenshot here. (use the little camera icon above and upload a photo).

Does it look like the one posted in this thread https://community.roku.com/t5/Discussions/Red-symbols-stuck-on-display/td-p/994326

[Bangem702]

I'm having the same issue. I need a response or send a new tv.   

[renojim]

@Bangem702, assuming you have an onn TV, have you contacted them?  They're the only ones that would replace your TV.

Where to get support for your Roku TV™ | Official Roku Support