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Montanajin
Newbie

Brand new 65” RokuPlus Series LCD TV won’t turn on

My brand new TV won’t turn on anymore. I haven’t even had it in the entire week! I’ve tried all of the tricks… I reset the remote. I unplugged the TV and waited 30 seconds before plugging it back in, I even hard reset the TV itself. When I try to use the Roku app on my phone, it won’t connect to the TV, either. I reset the app and it cannot discover the TV on our network. There is also no light at the bottom of the TV like there used to be when it was off. I won it in a drawing, so I don’t have a receipt. I threw away the box because I don’t have space for that big of a box. Am I just SOL?

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RokuJohnB
Community Moderator
Community Moderator

Re: Brand new 65” RokuPlus Series LCD TV won’t turn on

Hi @Montanajin,

Thank you for your first post here in the Roku Community!

Please be aware that we have sent you a private message here in the Roku Community.

We'll wait for your response and gather your details.

Thanks,
John

John
Roku Community Moderator
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