Discussions

[AhmedE]

In the last week or so I have noticed that my TV has no sound when navigating in the TV's menus. There is normal audio everywhere else, so it doesn't seem like there is anything wrong with the TV itself. When watching TV in any of the streaming service apps like Hulu, Disney Plus, Paramount Plus, etc, the sound works.

I have already done a bit of trouble shooting with the TV to see if I can ID the cause of the issue. I have checked the TV's menu audio setting and the menu volume is set to high. I turned the TV off, waited a few minutes, then turned the TV back on. That didn't fix it so I tried resetting the TV and that only partially worked.

I initially tried a simple audio/video reset without erasing the TV's settings. That had no effect on the issue at all. I next did a full on factory reset, erasing all settings and restoring the TV back to it's factory settings. That fixed the problem, but only temporarily. There was audio in the menus at first, but once the TV fully updated to the latest version of it's OS, the audio in the menus vanished again.

It feels like this issue is being caused by a bug in the latest version of the Roku OS.

[RokuJohnB]

Hi @AhmedE,

Thank you for posting here in the Roku Community!

We understand you are having an audio problem with your Roku TV, and we appreciate the troubleshooting steps that you have taken so far. Can you please provide the following information below?

• Do you have any other device/s connected to your TV? (e.g. speakers and another sound system)
• What is your device's OS version? (could be found in Settings > System > About)
• What model is your Roku TV? (It could be a Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)

We look forward to hearing from you soon and gathering your details.

Best regards,
John

[AhmedE]

The only devices I have connected to my TV are a Nintendo Switch console, a few older generation game consoles, and an old fashioned DVD Player. The Nintendo Switch is usually in sleep mode, while the older game consoles and DVD Player are often powered down and off.

The TV is a Hisense brand TV, model 6Series-43 and the Roku OS version is version 14.1.

[RokuJohnB]

Hi @AhmedE,

Thanks for keeping us posted!

If you are still unable to resolve the issue you are seeing, we advise that you contact your TV manufacturer directly to report it and request additional support.

Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

We hope this helps.

Thanks,
John

[ProgramEnjoyer1]

I’m also experiencing this bug/glitch, where the menu of my Roku TV loses the sound when browsing. Restarting the TV only helps for a short time.

This is my first Roku TV, bought not even a month ago. The Hisense brand. 

[RokuArjiemar · Accepted solution]

@ProgramEnjoyer1,

Thank you for posting in the Roku Community!

We understand your concern regarding your Hisense Roku TV's lack of sound. However, Roku only provides the Operating System for your TV, and we do not manufacture or sell this model. You will need to reach out to the TV manufacturer for further support with this issue.  

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar