Discussions

[Minisom]

I turned my tv on and the screen was very dim; went to turn the brightness up and the tv just flashes between the “Hisense Roku tv” and a black screen. 

I contacted the company the tv came from (I’ve read your previous replies saying to contact the other party) they said it was an error on your end.

was it an update? Is it going to be fixed?

edit: tried unplugging, reset, factory reset. Still goes to the Hisense Roku tv screen then flashes black 3 red light flashes, then the picture comes back and the tv works only to stop again 30ish seconds later 

[RokuCarly · Accepted solution]

Warmest welcome here in the Roku Community, @Minisom!

Thank you for raising your concern here and we apologize for the experience. No worries! We'd be glad to be of assistance here. 

In this case, please be aware that this is a hardware issue. After factory resetting to no avail, we highly suggest raising this directly to your TV's manufacturer which is Hisense's customer support as we only support the Operating System of your TV. 

We hope this clears everything out and we also hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly