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I believe I might be experiencing what some other people experienced a year ago in the forum post below.
https://community.roku.com/t5/Discussions/TCL-Roku-TV-amp-Google-Home/td-p/926060
My issues started back in mid Dec when I tried to switch from Alexa to Google. Encountered issues with Google, so I tried to go back to Alexa and that seemed to mess things up even more. I’ve probably done 50-100 various debugging tests (i.e. Factory Resetting the TV, ensuring same network band, etc) to get it to work with either service but without any success.
Heres my tracker info, as you noted in that forum thread.
Device type: 32" Insignia Roku TV
Model: NS-32DR420CA16
Serial number: 2N008L264451
Software version: 14.1
Device ID: 443538264451
Issue ID: 51-009-995
