Discussions

[Taytay0616]

Thank you

[Taytay0616]

Any news?

[Taytay0616]

Any news?

[Taytay0616]

Haven’t heard back yet

[Taytay0616]

I haven’t heard back yet?

[RokuArjiemar]

@Taytay0616,

We appreciate your follow-up and apologize for the wait for a solution to the problem you are experiencing with action smoothing being removed from your Roku TV. The team continues to work diligently to investigate the issue. We haven't heard back, but don't worry—we'll let you know as soon as we do.

Thanks again for reaching out. Please let us know if you have any other questions or concerns.

Cheers,
Arjiemar

[Taytay0616]

Any updates?

[Taytay0616]

Hello???!!any updates it’s been 2 weeks

[Taytay0616]

Any news?

[YamR1rider]

I find it incredible that Roku are playing dumb that they have basically nerfed thousands upon thousands of TV sets by removing features (such as enable/disable action smoothing) which previously existed, while coming out with nonsense like 'these TV sets are incompatible'. You have the customer service reps playing dumb trying to pretend these are isolated cases, you have the software people seemingly doing nothing at all to fix it in well over 6 months.

Puts me off Roku completely.