Discussions

[Taytay0616]

My Roku tv does have Action Smoothing on the settings

[RokuArjiemar · Accepted solution]

@Taytay0616,

Thank you for posting in the Roku Community!

We appreciate you reaching out to us regarding your TV and are glad to hear that it has an Action Smoothing feature available in the settings. We're pleased to assist if you need help adjusting this feature or have any other questions.

For more information, please visit: How to reduce motion blur in fast-moving scenes on your Roku TV

Have any other questions? Don't hesitate to let us know. 

Cheers,
Arjiemar

[Taytay0616]

It’s not on there I said

[RokuArjiemar]

@Taytay0616,

Thanks for your response,

Not all Roku TV models support Action Smoothing, Action Clarity, and LED Motion Clarity. Your model might also use a different name for these options. Refer to the manufacturer of your Roku TV system for details. 

Learn more about how to use Expert Picture Settings to adjust your Roku TV system.

Cheers,
Arjiemar

[Taytay0616]

It used to have it before the 13 update 

[RokuArjiemar]

@Taytay0616,

We would be happy to investigate further, but we need more details. Could you please provide us with the following information?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
Arjiemar
We look forward to working with you to help resolve this issue.

[Taytay0616]

[RokuArjiemar]

@Taytay0616,

Thank you for providing the information.

We will forward it to the appropriate Roku team for further investigation. We appreciate your patience and understanding.

If you have any other questions or concerns, please feel free to reach out.

Thank you once again!

Cheers,
Arjiemar

[Taytay0616]

will I hear back from you on this page?

[RokuArjiemar]

@Taytay0616,

We are still awaiting a response, and we will make sure to keep you informed as soon as we have any updates.

Thank you for your patience!

Cheers,
Arjiemar