Discussions

[Rolf838]

Danny,

  Here is the info with the event

Model 9102R  Roku streambar

Serial number YL001E183987 (2A1081183987)

Software version 9.4.0 build 4190-95

Timestamp 2020-11-26T23:30:12Z

ID 87-476-610

----------------------------------------------

YAY ME !!!  LOL

[EdBri]

Model  9102R

Serial Number  YL0063837400

Software Version  9.4.0 Build 4190-95

Device ID  2A1096837400

[Slmayhugh]

So just restarted again tonight on “Pluto” streaming app

9102-R Streambar

SN: YLOOEA156148

Software 9.4.0 Build 4290-95

Time stamp 2020-11-27T22:45:12Z

Issue ID: 48-478-005

[personal information removed]

[EdBri]

There's definitely a problem with these Streambars and it has nothing to do with the app your streaming or anything other than an inherent defect with the units.
I hope Roku can come up with a fix because other than this problem the Streambar seems like a good product.  

[Slmayhugh]

Another re-start today!!

9102-R Streambar

SN: YLOOEA156148

Software 9.4.0 Build 4290-95
timestamp: 2020-11-29T24:49Z

ID: 48-480-684

once again on “PLUTO” streaming app

[Rolf838]

Re EdBri

Today I had Edbri's issue.  The roku light turned red... then it said it lost connection and asked if I wanted to configure a connection.  I exited the roku app, restarted and then got the timestamp. Connect was fine after re starting the app.  I did not reboot.

My internet connection was fine the entire time.  It should not have lost connection

Model 9102R-Roku Streambar

Serial number YL001E183987  (2A1081183987)

Software Version 9.4.0  build 4190-95

Timestamp  2020-11-29T16:25:02Z

[RokuDanny-R]

@EdBri 

Thanks for the post.

If you do see the issue occur again, please make sure to provide us with the Tracker ID so we can pass that information along to the appropriate team to investigate what you are seeing.

Thanks,
Danny

[darktoylord]

This happened to me twice since getting the Streambar a couple weeks ago. Have to reprogram the remote after the crash because it will no longer turn the TV on or off. Definitely a Streambar issue. Didn't have this issue with my Roku Streaming Stick.

[EdBri]

I've exchanged my unit. If this happens with the new unit I'll simply get a refund and by a different brand soundbar.

This customer troubleshooting process is a waste of my time.

[Slmayhugh]

Another restart today, this time on NetFlix app:

9102-R Streambar

SN: YLOOEA156148

Software 9.4.0 Build 4290-95
timestamp: 2020-12-05T23:17:41Z

Issue ID: 48-489-557

How about reporting some new results or findings??  These reboots shouldn’t be happening so frequently on the new product!!