Discussions

[bootsfields]

I was watching TV on Saturday and all of a sudden my TV rebooted itself and has been stuck in recovery mode no matter what I do. I have pushed the reset and eventually it will take to the screen where I can choose my language and connect to Wi-Fi with the offered options to update,restart or factory reset. When I click the update it appears to complete and then puts me in the loop of turning on and off and then returns me to the same screen with the same options. Same if I choose restart or factory reset as well. I have also tried using the flashdrive but it says my current version is more up to date and a downgrade is not allowed. I've left the TV unplugged for a day,left it plugged in as well and tried all of the troubleshooting options suggested in the community that I have found with absolutely no luck or change. I have also rebooted my router and modem along with the TV to no success or change, no other devices I own are having any issues.Version is 81F.04E12221A                               Serial # is YK00K2002796                           Device ID is KK488K002796                         Hardware iD is 8511X                                     RCA model is RTR3260-B-US        That is all the info that I got and like I said it just cycles through no matter what i have tried back to the purple recovery mode screen. Any help would be appreciated if there is any to be had 🙂

[RokuJechealR]

Hi @bootsfields,

Thanks for your first post to the Roku Community!

We understand that you are having trouble with your RCA Roku TV, which is stuck in recovery mode. We appreciate all the steps you took to resolve the issue.

Please be aware that we have passed along your concerns and details to the appropriate Roku TV for further investigation. This thread will provide an update on further developments in our investigation.

We sincerely appreciate your patience and understanding while we resolve this issue.

All the best,
Chel

[McMuffun]

I am having the exact same problem, any solution for this yet?

[bootsfields]

Unfortunately none so far for me. Every couple of days I try all of the same things all over again in hopes that it will work but nothing has yet. Best of luck to you.

[RokuArjiemar · Accepted solution]

Hello! @McMuffun, @bootsfields,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your TV being stuck in recovery mode. We understand how important this can be and are here to help you resolve it.

If you already tried other reset methods and your device is still not working, follow the steps below to use Recovery Mode.

1. Locate the Reset button on the back of your streaming device
2. Press and hold the reset button for at least 20 seconds
3. If your device has a reset pinhole, use a straightened paperclip (or similar)
4. After a moment, your device will restart and display the Recovery Mode screen
5. Use your remote to select your preferred language and then press OK 
6. Follow the on-screen instructions to connect to the internet
7. Once connected, select Update now
8. Your device will restart after downloading and reinstalling the operating system.

After your device restarts, you may be prompted to complete Guided Setup.

 If you have a Roku TV system made by a company other than Roku and it continues to be unresponsive after using Recovery Mode, contact the TV manufacturer for help.

For further instructions, please refer to How to use Recovery Mode on your Roku streaming device.

Thanks,
Arjiemar

[LaShayia]

Same issue - any updates? Solution did not work 😕

[RokuArjiemar]

@LaShayia,

Thank you for the updates.

Please note that we are investigating and diligently working to resolve the issue impacting a subset of our customers.
If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[Jecy]

[RokuJohnB]

Hi @Jecy,

Thanks for keeping us posted, and welcome to the Roku Community!

We understand you have a problem with your Roku TV since it was stuck in recovery mode. We're happy to help. Please try the steps that @RokuArjiemar provided above.

Please keep us posted on what you find out.

Kind regards,
John