As of this morning, my TCL Roku TV randomly has motion smoothing. There is no setting to turn it off. I’ve had this tv for a couple years and this hasn’t been an issue. What can I do about this?
Model Number: G140X
Software Version 13.0.0.24062
We appreciate your feedback on wanting to disable the motion smoothing feature on your Roku TV. We understand the frustration this may cause, and we sincerely apologize for any inconvenience.
Current Situation:
Our Roku engineering team is currently aware that the ability to disable motion smoothing might be unavailable on some Roku TVs. We are actively investigating this issue and our top priority is to find a solution as soon as possible.
Stay Updated:
We will provide updates on this issue as soon as we have them.
In the meantime, please feel free to:
Thank you for your patience and understanding.
Sincerely,
The Roku Community Team
Hi, Community users!
Thanks for keeping us posted on this issue.
It seems like you're noticing a reduction in judder, which occurs when content has fewer frames than what can be displayed on a TV. As a result, motions such as panning or zooming may not appear to be smooth, but just to clarify, this isn't motion smoothing. If you want to understand more about this, you can learn more here: How Roku reduces judder on TVs
In the meantime, kindly confirm if you can see an option where you can disable this.
Note: We'll mark this post as a solution for everyone's visibility.
Your continuous patience and understanding are highly appreciated.
Best regards,
Carly
Motion smoothing is stuck on on all apps, with no option to turn it off within picture settings -> expert settings. Tried customer support who were unable to help
Im having the same issue with no fix so far.
I have the same problem. TCL, model number G107X, software version 13.0.0. Had it for years and hasn't been an issue since yesterday. I don't see any options mentioning "action smoothing" in any of the menus when I click * while video is playing. Extremely frustrating, but it's interesting to see that it has happened to multiple people simultaneously.
Hi, Community users!
Greetings from the Roku Community.
Thank you for reporting this matter to us. Rest assured that we will coordinate this with the appropriate team for further investigation.
Kindly provide us with the following details so we can report this effectively:
In the meantime, you may disable this by pressing the star (*) button on your remote during playback > Picture Settings > Advance Picture Settings > Action Smoothing.
We'll be looking forward to your response.
Best regards,
Carly
Hello, the model number is G135x software version 13.0 device Id: sojr9254p99e serial number: x0120094p99e . tracker id won’t come up followed your steps. I just noticed it two days ago. thank you hope for a fix soon
Hi, @Hoag445.
Thank you for giving me the precise details of your TCL Roku TV. Rest assured that I will include this in the report. Once I've been notified of any updates from the team, I will let you know immediately.
In the meantime, your continuous patience and understanding as we work on this are highly appreciated.
Best regards,
Carly
TCL model: 75S451
Hardware ID: G140X
Device ID: S0JWF2975X5D
OS: 13.0.0 build 24062-CG
Never happened before OS 13.
There is no action smoothing setting on this TV.
Thank you, @jp223.
I appreciate the added information you've provided.
Rest assured that our appropriate team has already been notified about this and is currently in the process of investigation.
I will let you know once I have an update on this matter. Thank you for your cooperation.
Best regards,
Carly
Could you please provide us with a video clip of the issue happening for reference? Perhaps an indication that the 'Motion Smoothing' has been enabled. Also, a photo of the Picture setting available during playback.
You may download the video clip via Google Drive and provide me with the link to it. If you prefer to send it via Private Message, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.
I'll be looking forward to your response.
Thanks,
Carly